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STORE POLICY
Amen Apparel Shopping Policy
1. Product Availability
At Amen Apparel, we strive to keep our online store stocked with the latest activewear collections. However, due to high demand, some items may occasionally go out of stock. If an item you’ve purchased is unavailable, we’ll notify you as soon as possible and provide options for a refund, exchange, or waiting for the product to be restocked.
2. Order Processing
Orders are processed within 1-2 business days, excluding weekends and public holidays. Once your order is placed, you will receive an order confirmation email with the details of your purchase. After processing, you’ll receive a shipment confirmation email with tracking information. Please note that delivery times may vary depending on your location and the shipping method chosen at checkout.
3. Payment Methods
We accept a variety of secure payment methods, including credit and debit cards for South African customers. All transactions are encrypted and processed securely. By placing an order, you confirm that the payment method used is valid and that you are authorised to use it.
4. Shipping and Delivery
Shipping costs are calculated at checkout based on the size of your order and your delivery address. Once shipped, delivery times can range from 3 to 7 business days within South Africa. International shipping times may vary depending on the destination. Please ensure the delivery address is correct to avoid delays.
5. Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your items, we offer a 7-day return policy. Items must be in new, unused condition with all original tags and packaging. Note that shipping costs for returns are the responsibility of the customer, unless the return is due to a fault with the product.
6. Refunds
Once your return is processed, we will issue a refund to the original payment method. Refunds are typically processed within 5-7 business days after we receive the returned items. Please note that your bank or payment provider may take additional time to reflect the refund in your account.
7. Order Cancellations
You may cancel your order at any time before it has been shipped. Once your order has been dispatched, we are unable to cancel it. If you wish to cancel your order before shipment, please contact our customer service team as soon as possible, and we will assist you with the cancellation process.
8. Customer Service
If you have any questions or concerns regarding your order, our products, or any part of your shopping experience with Amen Apparel, our customer service team is here to help. Please don’t hesitate to reach out to us at annelize.amen@outlook.com
Terms and Conditions
1. Introduction
Welcome to Amen Apparel! By using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before making any purchases or using our website. If you disagree with any part of these terms, you must discontinue use of our website and services.
2. Account Registration
To make a purchase or use certain features of the website, you may need to create an account. By registering, you agree to provide accurate, current, and complete information and to keep this information up to date. You are responsible for maintaining the confidentiality of your account and password.
3. Product Information and Pricing
We strive to provide accurate product descriptions and prices. However, we do not guarantee that all information is error-free. In the event of a pricing error or incorrect product details, we reserve the right to cancel or amend orders, including issuing refunds.
4. Order Confirmation
Once you place an order, you will receive an order confirmation email. This does not mean your order has been accepted. We reserve the right to accept or refuse your order based on product availability or other reasons.
5. Payment
Payments must be made in full before an order is processed. We accept a variety of payment methods, including credit/debit cards. All transactions are processed securely.
6. Shipping
Our shipping policy applies to all orders made through the website. Please refer to the Shipping Policy section for detailed information on delivery times, shipping fees, and restrictions.
7. Returns and Exchanges
Please refer to the Returns & Exchange Policy section for information on how to return or exchange items. Returns must be made within 7 days of receiving your order and must meet our eligibility criteria.
8. Limitation of Liability
Amen Apparel is not responsible for any indirect, incidental, or consequential damages resulting from the use of our website or products. Our liability is limited to the total amount paid for the product(s) involved in the claim.
9. Intellectual Property
All content, including images, text, graphics, logos, and product designs, on the Amen Apparel website is owned by Amen Apparel or its licensors. You may not reproduce, distribute, or create derivative works of this content without permission.
10. Amendments
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective once posted on the website, and your continued use of the site will constitute your acceptance of these changes.
11. Governing Law
These Terms and Conditions are governed by the laws of South Africa. Any disputes will be resolved in the relevant courts of South Africa.
POPIA Policy (Protection of Personal Information Act)
1. Introduction
Amen Apparel is committed to protecting your personal information and complying with the Protection of Personal Information Act (POPIA) of South Africa. This policy outlines how we collect, use, store, and protect your personal data when you visit our website or make a purchase.
2. Collection of Personal Information
We collect personal information from you when you place an order, create an account, subscribe to our newsletter, or contact us for customer support. The information we collect may include:
Your name
Contact details (email, phone number, address)
Payment information (credit card details, etc.)
Order history
3. Use of Personal Information
Your personal information is used for the following purposes:
To process and complete your orders
To improve our website and services
To communicate with you regarding your orders, offers, and promotions
To comply with legal requirements
We do not sell or share your personal information with third parties unless it is necessary for the fulfilment of your order (e.g., third-party payment processors or delivery companies).
4. Security of Personal Information
We take the security of your personal information seriously and implement reasonable physical, technical, and administrative safeguards to protect it. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Retention of Personal Information
Your personal information will only be kept for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. After that period, we will securely delete or anonymise your data.
6. Access and Correction of Personal Information
You have the right to access, update, or correct any personal information we hold about you. To request access or make corrections, please contact our customer support team at annelize.amen@outlook.com
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience on our website. These technologies help us improve site functionality and provide personalized content. You can manage your cookie preferences through your browser settings.
8. Consent
By using our website or purchasing our products, you consent to the collection and processing of your personal data as described in this policy.
9. Changes to the POPIA Policy
We may update this POPIA Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. Please review this policy periodically to stay informed about how we are protecting your personal information.
10. Contact Us
If you have any questions about our POPIA Policy or how we handle your personal information, please contact us at annelize.amen@outlook.com